New Era stands behind the quality of our products and we want you to love every purchase. Within 30 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment.
All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. All original tags, stickers, pins/special components (if applicable) need to be included for the return to be accepted.
You can return eligible items within 30 days of the purchase date. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.
If your latest pick isn't quite hitting the mark, or you're eyeing a different size - no worries. We’ve made returns and exchanges simple, and stress-free. We offer two return options at checkout:
Checkout+: For $1.98 at checkout, you can add return coverage to your order. If you decide to return or exchange an eligible item, your return is FREE. Please note, if applicable, the original shipping cost on the order is not refunded.
Checkout (without return coverage): If return coverage wasn’t added at checkout, a $5 return shipping fee will be deducted from your refund to cover the cost of the return label.
If the mail back option is chosen, a copy of your packing slip and shipping label will be sent to your email address. If the drop-off option is chosen, you will received a QR code from our returns partner - Redo.
You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. All refunds are returned back to the original form of payment, and may post within 2-3 business days depending on your financial institution.
A copy of your exchange details will be sent to your email address.
We are only able to issue refunds to the original form of payment at this time. Please note that we are unable to ship out replacement orders.
Some sale items are final sale and non-returnable. This will be stated in the item description, as well as on your order confirmation. If the order was placed more than 30 days ago, the items will no longer show as eligible for return.
No, we are only able to accept returns for items purchased directly through our site, www.neweracap.ca. Products acquired from third-party sellers, including but not limited to authorized retailers, other e-commerce platforms, or physical locations, are expressly excluded from the scope of this Return Policy and the Refund Policy. Customers seeking to return products purchased from such third-party sources must direct all inquiries and requests to the original point of purchase and are subject to the return policies of that seller. Please reach out directly to the merchant where the item was purchased for assistance.
No, all returns for items purchased directly through and/or from www.neweracap.ca must be processed through New Era's online returns process. Customers seeking to return products purchased from a retail location must direct all inquiries and requests to such retailer.
Please reach out to our Customer Care Team at service@neweracap.com with a few photos of the incorrect item, including photos of the barcode and any labels on the item received. We will assist you in creating a return for the item received.
New Era Cap stands behind the quality of our products. If you believe an item you purchased directly from our site has a quality issue, please reach out to New Era Cap Customer Care and we will be happy to assist you with a return. Please note that we are unable to ship out replacement orders.
You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. If you still have not been refunded after 10 business days, please reach out to New Era Cap Customer Care at service@neweracap.com.
